Getting Support

Support requests are handled through InvoiceScript Support.

Before opening a ticket

Check:

• Requirements
• Common Issues
• storage/logs/laravel.log
• Your hosting error log
• Test email result (send a test invoice to yourself)

What to include

Include:

• InvoiceScript version
• PHP version
• Database type and version
• Hosting type (cPanel, Plesk, VPS, local)
• Browser and operating system for UI issues
• Exact steps to reproduce
• Screenshot or short screen recording when useful
• Relevant log lines from storage/logs/laravel.log
• Whether the installation has custom code changes

The more specific the report, the faster it can be handled.

What not to send

Do not send:

• Passwords
• 2FA codes
• Full license keys or purchase codes
• FTP, SSH, hosting panel, or database credentials
• Full customer exports or database dumps unless support explicitly arranges a secure process

Support boundaries

Support covers InvoiceScript bugs, supported installation issues, update questions, and documented configuration problems.

Support does not cover custom development, tax advice, accounting advice, legal advice, hosting administration, custom PDF redesigns, or Peppol/government portal submission in v1.0.

Response time

The target first response is within 2 business days. Critical installation blockers are prioritized.